Tuesday, February 26, 2013

How Social Media Drives BIG Events

For last year's Social Media Week event in New York, I had hoped to pull together a session that looked at how big events use social media tools and channels to drive awareness, brand esteem, web traffic and attendance. Instead we produced a PCNY co-hosted event called "Socializing the News" that featured the social media leads at The New York Times (who since joined @WSJ), NBC (who returned to HuffPost), Bloomberg (who joined HuffPost Live), CNN and Reuters.

The Crowd at BB King's
This year, however, I was able to pull off the original idea with a session titled "How Social Media Drives New York's Biggest Events." On the panel were senior executives from Tribeca Film Festival, CMJ Music Marathon, The Times Square Alliance (think New Year's Eve), BizBash and Mercedes Benz Fashion Week. (Reps from the NYC Marathon and Macy's Thanksgiving Day Parade unfortunately declined.)

To open, I shared with the sold-out crowd of 200+ a quick social media audit in which I looked at how much authority each event had in a number of social channels.  Here are the tallies from Facebook, Twitter and You Tube. Interesting that Times Square rules Facebook.  Not surprised that Tribeca rules YouTube and Fashion Week rocks Twitter.
Peter Himler












BizBash's David Adler opened the session, which was held at a fab venue: B.B. King's Blues Club in the heart of Times Square. Here's a link to the audio of the presentations and Q&A. (RT: 1:18:00).  I've also listed the individual running times of the individual presentations after each section of highlights below:

David Adler
David Adler, founder/CEO, BizBash (:27-1:42)

Social media is changing the face of events. It is the most exciting time in the world to be in our industry. Events are really the new town square.  Anytime you do an event, you're basically the mayor of that event. You own that ecosystem and own all parts of it. The people we have here are running municipalities for all practical purposes. 


Matt Spangler
Matt Spangler, EVP, content & marketing, Tribeca Enterprises (7:50-17:05) 
We have about 300,000 people come through the festival each year, 100,000 purchase tickets. We do hundreds and hundreds of screenings over 12 days, hundreds of events. Great content is the key to great social. For Twitter, its really about the news and of the now. Facebook for us is very nostalgic and industry based. Films. Great photography and great design still work no matter where you are...what brand...on Instagram.
Some of Tribeca's Social Channels
Tumblr's been incredible for us. We post content that complements content on our site. A place to geek out. YouTube is a big thing for us. We are a film content-based company. It's a place year-round where you'll come to find curation. We obviously do some stuff with Foursquare, we are an event, and our sponsor Bombay will come back this year to do a festival with map integration and custom badges. To each its own. Are you listening to Mary Meeker? We are. Or site will be optimized to a mobile environment. Social and mobile. You can't separate the two.
This year we're announcing a new event partner - EventBrite for ticketing. We chose them for their capability to do mobile ticketing. Great partners help. We have some great partners who also believe in the power of social to activate people on the street...Conrad Hotels, Diet Coke, Fandango, Heineken... This year we'll be hiring a couple of correspondents to bolster our presence on Instagram. 
Tim Tompkins
Tim Tompkins, president, Times Square Alliance (18:30-27:17)
In the category of social media, it's a constantly changing world. We're very lucky. Times Square is a very photogenic place. You expect the unexpected. Many different constituencies, audiences in Times Square. In the new Times Square we strive to touch hearts and build longer-term relationships with visitors, e.g., Broadway on Broadway, Outdoor Food Festival, New Year's Eve Ball Drop, Solstice (a Summertime counterpoint to New Year's Eve). Yoga in the middle of Times Square! Expect the unexpected, and amplify it.
Video art on Times Square screens. Yoko Ono's Imagine Peace 12/21/12. Fifth year doing a Valentines sculpture. Touching people's hearts. Met Opera in Times Square. Embrace diversity of NYC. ("freaks come out at night") New Year's Eve, we use many different channels, e.g., testing the ball, Dick Clark's widow adding a crystal to the ball, confetti test. We have a number of different Twitter hashtags. We also partner with Livestream, which partners with Tumblr to build consumer-generated, behind-the-scenes content for New Year's Eve.  It all adds up. 
Amy Hintz
Amy Hintz, marketing director, CMJ Music Marathon (28:37-38:30)
We have 450 speakers/panelists appearing on 100 panels. At night, we run music showcases in 80 venues. In 2012, we had the largest number of acts to date featuring 1436 artists. 120,000 people attend hundreds of events. Above all CMJ is about music discovery. Lady Gaga in 2008 at the Highline Ballroom, Mumford & Sons in 2009, Gautier's first ever NY show in 2011. 
Social media is holistic part of comms strategy. For anyone that manages social, we know overload is always an issue. An event like ours doesn't have the benefit of a New Year's Eve ball drop moment where everyone's engaged in the moment. We use social media to find those moments for themselves amongst everything that's going on. Between artists and their teams, panelists, we have a huge network of people talking about what they're doing. Hence our social media reach extends much further than we can do on our own. Out participants extend our brand via social. 
We can track breakout artists on social media (though mentions, etc.) What we seek to share in social networks is info that's a roadmap for attendees and sponsors. One benchmark for success: audience expansion. In 2012, we officially partnered with Tumblr to post best content - 60 million impressions from that tag alone. Tumblr is our fastest growing sm platform. We use social media feedback to shape our event. 
Jarrad Clark
Jarrad Clark, global director of production, IMG Fashion (43:00-49:42)

Rachel Zoe had most social mojo of all the designers this year (in terms of live-streaming and video-on-demand). Vera Wang & Michael Kors in top five too. Digital technology has really changed the face of the process for designers to do business. Originally these were closed door events. Some of the designers are now using digital, making short films... Now we have wi-fi broadband in the media rooms. 
We have so much content that comes out of our shows, and social media has enabled us to put morre value on that content and get it out to a much wider audience. It has a lifespan now. Our content has a life beyond the nine days in September and February. Social media allows designers to re-purpose their own content into their six-month marketing plans. We're ultimately b-to-b, we're not open to the public. We're a closed door, industry only event. Social media is used to create a virtual version of our event to reach wider audiences. Social media has changed the business of fashion. Designers are not scared to share their collectons as they were in the past.

Tuesday, February 19, 2013

Startup City


My wife insisted that Silicon Valley continues to reign supreme as the tech startup capital of the world. She's right of course, but I'd hardly put New York City down for the count. Last year, Privco reported "100 deals for privately held tech companies in the city, with their value adding up to $8.3 billion."

Not too shabby, I say, but then again Silicon Valley logged 226 deals valued at $21.5 billion. (The Boston-Cambridge corridor ranked third with $1.7 billion from 62 deals.) No matter. I'd still bet the server farm that New York bests all others when it comes to overall buzz and the number of concentrated events for New York's booming startup community.

The tech meetups in Silicon Valley are likely more dispersed, but the single largest meetup group, of all meetup groups, resides right here in the Big Apple. The New York Tech Meetup now has more than 30,000 members. 

Silicon Valley has Stanford and UCal Berkeley, but in addition to NYU and Columbia, New York will soon welcome the Cornell-Techneon academic research hookup slated to be built on Roosevelt Island. Its first classes just started. And Mayor Mike, who's driving much of the city's entrepreneurial embrace held a presser last week to unveil a map of the city's tech hubs and startups in an effort to match job seekers with ground floor opportunities. NYC's "Made in New York" map lists some 500 startups.


On any given evening, one has a healthy choice of NY tech events or startup showcases to attend. And this week Social Media Week takes New York with its non-stop, many tech-oriented sessions:
It's all so overwhelming. The SMWNYC session I've organized -- how New York's biggest events use social media -- quickly filled its 200 available seats.  The tech startup showcase events vary in format.  I attended three in the last ten days -- the New York Tech Meetup, the I Love TechCrunch Pitch-Off, and 500 Startups' NY Demo Day.

The February New York Tech Meetup sold out, as usual, within minutes of its $10 tickets going on sale (in several waves). Some 800 VCs, lawyers, coders, students, entrepreneurs, and would-be entrepreneurs filled NYU's Skirball Auditorium with scores more gathered to watch the webstream from  New Work City. (The event could still use some more marketing/PR pros, IMHO.)

The format is pretty straightforward: ten startups take the stage and have either 3 minutes or 5 minutes to demo their technology (and raison d'etre). The audience then gets to pose questions about the technology only.  It's verboten to ask about the startup's business model or its potential revenue streams. "It's all about the tech," as co-moderators Jessica Lawrence and Nate Westheimer remind the audience.

Some of the #NYTM presenters that struck a resonant chord with me included:
  • Catchafire, which matches individuals with social causes in need of specific skill sets.
  • Shelby.tvhttp://shelby.tv/, still in beta, but soon-to-launch digital video discovery platform. (With the explosion of online video, it can't happen soon enough. Go for it, Reece!)

  • Citia takes the promise of Flipboard to an entirely new level - for the long form reader. The audience was treated to sneak peek of a project for Snoop Dog that will make its debut at SXSW. 
  • Tactonic, whose spotlight loving founder reveled in the adulation the audience bestowed on him during his (over)extended demo of his company's flexible, pressure-sensitive tiles for use on any surface. Cool stuff. Think pressure sensing on your car's steering wheel, for starters.
  • mlbam: Not Just Streaming Baseball Games
  • MLB Advanced Media -- Who knew? We were treated to a way cool live-streamed remote tour of the company's back-end operations from NYC's Chelsea Market that allows live-streaming of hundreds of events -- not just baseball games -- 24/7.  MLBAM also is one of the NY Tech Meetup's primary sponsors.  Here's the abbreviated  video tour.
* * *

TC NYC Disrupt Pitch Off (Photo: NYULocal.com)
When I saw the tweet from a TechCrunch reporter I follow touting the upcoming NYC Meetup and Pitch-off, I immediately signed up. Last year's event was fun and offered a chance to chat up some of the TC reporters on hand. This year was different. In spite of this disclaimer: "Claim your free ticket now! Space is very limited," the event, I was told, drew some 800 attendees to a subterranean crowded geek frat party. The free pizza and two drinks helped soothe the congestion at the Santos House Party, but the strain to watch the demos proved too much. I made an early exit.

* * *

A few days later, I had the good fortune to attend my first 500 Startups demo event, hosted by the exuberantly upbeat Dave McClure from whom I grabbed some video below. 500 Startups' New York Demo day, held at NYIT off of Columbus Circle, featured about 30 early-stage and, I must say, well-vetted startups who had three minutes piece on stage to sell the premise of their creations. After a brief intro by Mr. McClure, the founders sauntered on stage to the heart-pumping music of their own choosing (or so it seemed).


In contrast to the New York Tech meetup, these entrepreneurs put their business models and prospects for success front and center. It had the effect on this attendee at least of wanting to pull out my check book (or fire up my Square app) right then and there.  Some of the startups with which I was especially smitten included:
  • Waygo Translator whose technology translates in real-time foreign language text by waving your mobile device over the text.  It only works with Chinese right now (Manadarin or Cantonese?), but founder Ryan Rogowski expects to introduce Japanese and other languages shortly. Moo Goo Gai Pan, anyone?
  • GazeMetrix - We all know that the web (and mobile) are migrating from text to visually based content. How then is a marketer to know when and how often their brand images are seen? Enter GazeMetrix. Nuf said.
Supply Hog Makes Its Case
  • CompStak - I wrote about Mike Mandel's preso at the NYTM some months back.  Since then, his company has made tremendous strides in crowd-sourcing the capture of virtually all sales data for commercial real estate transactions in New York City.  It's about to sew up the San Francisco market, and aspires to expand from there. Oh, btw, and it has a multitude of customers paying handsomely to access CompStak's sales data.
  • Supply Hog - Who'd a thought that your local lumber yard, or for that matter, Home Depot and Lowe's, could be disintermediated by a Tennessee-based e-commerce company selling and delivering heavy construction materials to building contractors?   Supply Hog is on the road to do just that. It even popped up a price comparison chart against Home Depot and Lowe's.  "Get Ship Done" is their motto.  
    Luca Prasso Sells Curious Hat 
  • Curious Hat - A very cool mobile mashup that allows children to explore the physical world via their mobile devices. Great tech and animation pedigree behind this company, i.e., Dreamworks, and an Oscar for "Shrek."
  • KickFolio - I've written about the challenge app seeker face when trying to determine whether a particular app is worth loading onto your iOS device.  KickFolio's technology lets you run any iOS app livein  any browser (desktop, laptop, mobile device) so you can see what the app looks like and how it behaves...before buying.     
Dave McClure and Gary Vaynerchuk
The 500 Startups event ended with a tête-à-tête between successful entrepreneur and now startup investor Gary Vaynerchuck and Mr. McClure. Profanity aside, Mr. Vaynerchuk hasn't lost a step. His no holds barred advice resounded strongly with the attendees - established VCs, among them./div>

Tuesday, February 12, 2013

Blogger & Vine

It was ten years ago this week that Google acquired Pyra Labs as a means to bolster the company's Blogger software platform (aka Blogspot). By so doing, the search/ad juggernaut helped hasten in the age of consumer-generated media and with it, a seismic shift in how, when and where people acquire and share news and information. The Merc-News' Dan Gillmor wrote at the time:
"The buyout is a huge boost to an enormously diverse genre of online publishing that has begun to change the equations of online news and information."
Biz Stone & Evan Williams (Photo: Owen Thomas/BI)
Pyra Labs' founder Evan Williams, yes that @ev, commented that the acquisition offered "the resources to build on the vision I've been working on for years."

Mr. Gillmor added:
"Part of that vision, shared by other blogging pioneers, has been to help democratize the creation and flow of news in a world where giant companies control so much of what most people see, hear and read. Weblogs are also becoming a valuable communication tool for groups of people, and have begun to infiltrate the corporate, university and government spheres."
Mr. Gillmor, I should add, penned one of the three books that cemented my obsession with informational technology and its transformative affect on communications. That book was We the Media. (The other two were Nick Negroponte's Being Digital and George Gilder's Telecosm.)

The rise of today's dominant social media platforms - Facebook, Twitter and their offshoots -- have only enhanced blogging's promise to democratize the sharing of news and information.  The latest venture from Mr. Williams and his Twitter co-founder Biz Stone, however, is less about democracy, and more about simplifying the process of creating quality content. The only democracy currently baked into Medium is the way the site's content rises on its home page -- by reader voting.

Mr. Williams' Twitter profile aptly reads: "Making systems for typing and thinking." Medium definitely makes the art of expressing oneself painstakingly simple. As a contributor, I have found its palette to be exceptionally easy to transpose my thoughts, especially in comparison to Blogger and Wordpress, the two other blogging platforms on which I write.

This is exactly the point. The site aspires to be more like HBO with its singular focus on quality content, though the platform is not without its detractors. One recently bemoaned the fact that Medium does not offer buttons for sharing posts via today's popular social networks, or email for that matter, i.e., driving eyeballs.

Medium is perhaps the social antithesis Twitter, let alone Ev and Biz's other new content-driven startup, Branch, which uses social media as a means to capture opinions (and quality content) around a single topic or meme.  Branch and Medium are housed within The Obvious Corporation, which just opened fancy new digs in San Francisco. Biz described the company's philosophy:
"Great ideas are Obvious in retrospect. The Obvious Corporation is more of a philosophy than a company or product. We focus our long term view on ideas and technology that can be generally described as “world positive.” When opportunities resonate with our worldview, we do what makes sense to help them succeed. So far, a small portfolio of companies across a variety of disciplines and a vision for how publishing could be improved have grabbed our attention."
Add caption
Separate, but hardly unrelated, is Vine, a new content-sharing app from the social-media minded minds at Twitter (where co-founders Ev and Biz still serve as directors). Like Twitter, its DNA resides in short-form, user-generated, real-time and socially shared messaging, but in the video medium - six seconds at a clip.

Unlike the quality content morphing on Medium, the vast majority of Vine videos leave much to be desired, i.e., they suck. Think short form submissions to America's Favorite Videos, but not nearly as entertaining - unless cats and office cubicles give you a charge.

I already saw one pundit tweet that Vine is passé. I don't buy it. Mashable's Lauren Indvik reported on the use of Vine by fashion scribes at this year's New York Fashion Week shows:
"Vine has proved uniquely suited to NYFW coverage so far. Elizabeth Holmes, style reporter for The Wall Street Journal, and Stella Bugbee, editorial director of The Cut, are using the app to capture multiple looks — sometimes as many as six — in looping rotation. It's both more efficient and gives viewers a better sense of the clothes than Instagram, which, as a photo app, doesn't capture movement, and would take more time to edit and share as many looks."
And at the Grammys, some Vine video clips surfaced from backstage shortly after the telecast began. Mashable's Seth Feigerman reported that some 113K Vine clips were posted on Twitter over the weekend, or 2,300 an hour. Vine clearly will flourish, once its users' ability to creatively capture and filter content evolves.

We've come a long way since Blogger, the mostly text and still image content syndication platform. (Or have we? Isn't Medium mainly text and stills?) Instagram, SnapChat and Pinterest are paving the way for social sharing of user-generated and user-discovered image-based content, i.e., "the visual web," while Vine, Viddy, and even Now This News are taking video to the social spheres.  All fulfill the vision Google saw and Gillmor articulated in his reporting of that acquisition a decade ago:
"More than most Web companies, Google has grasped the distributed nature of the online world, and has seen that the real power of cyberspace is in what we create collectively. We are beginning to see that power brought to bear."

Tuesday, February 05, 2013

Verizon's Real Brand Ambassadors

Photo: CaptivationMedia.com
A shared goal of every marketer toiling in the social spheres is to identify and amplify the voices of their brands' most passionate advocates. The process of finding, anointing and catalyzing online brand ambassadors has evolved over the years after a rocky start.

In the pre-Twitter and Facebook era, one cruise line "listened to the online conversation" and identified its frequent voyagers who happened to be prolific posters on cruise review sites. The company seduced these folks with exclusive invitations to launch parties and early access to cruise news. These anointed few were all too happy to subsequently sing the praises of their new benefactor...until of course The Consumerist site outed the relationship as a kind of pay-for-play scheme. Here's how that piece opened:
"Caribbean Champions,” a group of fifty prolific posters to popular online communities that Royal Caribbean rewards with special access and free cruises in exchange for their frequent and positive commentary. The Champions were outed by their creators, the Customer Insight Group, which boasted on their company blog that the potent group is “regularly leveraged for ongoing marketing initiates. Members of the popular reviewing site Cruise Critic, one of the main targets of the program, are understandably pissed."
Vail Ski Resort (Photo: RockyMountainMagazine)
The travel industry seemed to be chock-a-block full of nefarious methods to build "third-party" endorsement. A mommy blogger friend of mine, with a large following, accepted a free (fam) trip to New York City to hear from Vail Resorts about just how special it is. The mommy's subsequent post gushed with this sentiment.

Even this blogger is often emailed by ethically challenged marketing types promising payment for writing about a certain subject or guest-posting their pre-fabricated story.

In the social media era, marketers look for influencers on Twitter and brand advocates on Facebook whose product-promoting musings they seek to amplify through paid and other means. (Didn't Facebook settle a lawsuit in October whereby it amplified many Facebook denizens' POVs without their permission?)

The industry continues to struggle with ethical challenges involving pay-for-play, or play without cognizance schemes. Who'll forget Wal-Mart's infamous astroturfing campaign whereby "Jim and Laura" traveled in an RV from store to store ostensibly to praise the company. One problem: what was publicly positioned as an organic happening, was not. The two held jobs at the retailer's PR firm.

In a not dissimilar vein, we now learn of an expensive advertising campaign by one of America's biggest wireless and ISP providers Verizon.  Apparently, Verizon fiOS has "incentivized" several of its happy broadband customers to tweet about their experience and to answer questions from randoids in the Twittersphere.

What's more, the company is featuring them in a prime time TV commercial with their real Twitter handles.

 

 Mediaite writes:
"The thrust of the ad is to present customers Liana Rowe, Mike “The Goose” Steinmetz, and Regina Schneider as normal human beings — not just paid shills — who genuinely love their FiOS product so much that they are willing to answer any tweet-questions you have about the fiber-optic service. 'Send a tweet to a real FiOS customer, and they’ll tell you just how amazing FiOS really is,' Burrell’s narration implores as the three customers’ twitter handles appear on-screen."
The ethical issue lies of course in their description as "real fiOS customers." They may be real, but they're also paid for their services in spite of the following disclaimer attached to their Twitter profiles:
“This Twitter user is a real FiOS customer incentivized by Verizon to share his/her own opinions and thoughts on FiOS service. The thoughts and opinions expressed by participants in this program are completely independent of Verizon.”
At least Verizon is upfront, though not too specific about the nature or amount of its inventive to these real customers.  I still find it a bit squirrelly, especially since the pay-for-play element will likely be lost on most viewers.

Full Disclosure: The blogger is a happy fiOS customer.